Guarantee:
Our products come with a manufacturer's warranty for 12 months from the date of purchase. This warranty covers defects in materials and workmanship that occur during normal use of the product. The warranty does not cover damage resulting from improper use, negligence or normal wear and tear.
In accordance with the statutory provisions, you are entitled to a warranty for defects that exist at the time of delivery. The warranty period is 24 months from the delivery date. In the event of a defect, you have the right to request repair or replacement. If subsequent performance is not possible or involves disproportionate costs, you have the right to a reduction in price or withdrawal from the purchase.
Repair or replacement for defective products:
If a product is defective within the warranty or guarantee period, you are entitled to a free repair or replacement, whichever is more appropriate in your situation. Please contact our customer service department at Goethe Verlag GmbH (Waldspielplatz 30, 82319 Starnberg, info@goethe-verlag.com) with your proof of purchase and a description of the problem. We will help you as quickly as possible.
Exceptions and restrictions:
Please note that certain products or situations may be excluded from the above rights or additional conditions may apply. Please see our Terms and Conditions for full details.
These rights do not affect your statutory rights as a consumer.